Frequently Asked Questions – Residential

What does your holiday decorating service include?
Our service includes professional design, installation, maintenance, takedown, and free storage of your lights and decorations. We work closely with all of our customers and maintain the highest standards of quality and professionalism. The job is never done until you are 100% satisfied.

Why should I use a professional holiday decorating service for my home?
Many of our customers use our service for the aesthetic beauty it adds to their home during the holidays. Professional holiday decorating also eliminates the dangers of climbing ladders and the stress involved with holiday decorating. We enjoy freeing up time for families to spend the holidays with each other.

Do you carry liability insurance?
Yes, we will happily provide you with proof of our insurance policy.

How much does your service cost?
That depends on the size of your display. Some of our customers are looking for small yet tasteful displays, and others for true winter wonderlands. We can provide you with more than one design so that you can choose from a range of prices. We advise our residential customers to start small and add on to their displays year after year.

***As of 2011, the minimum charge for a residential home is $2,500. The minimum charge for Preferred Homes is $1,500 ***
Contact us for a free estimate.

What are Preferred Homes?
If you live within a neighborhood or community that uses our services to decorate their entrance or subdivision than you are Preferred Home. Contact your homeowner association today! If they use our services, we will give you a check for $50.00, no questions asked.

Do we rent or buy the lights from Holiday Lightscapes?
We sell the highest quality commercial grade products to our customers. Selling our customers the décor enables us to guarantee the products. In addition, the customer benefits from a reduced price in the following years since they already own the products.

Can we use the lights and decorations we already have?
We will work with your existing décor if it is in good working condition. We only ask that the décor is untangled and enough to complete the job. We cannot guarantee lights and décor that we have not sold to you.

How are they installed?
Our teams of installers are trained to use noninvasive means of installation. Permanent fasteners are always approved in advance.

Do we need to be at home when you install the lights and décor?
It is not necessary for the homeowner to be present when our team installs the décor. Our team will be briefed on the location of outlets and will not enter the home unless specifically instructed by the homeowner.

Are the lights maintained during the season?
Absolutely! During the holiday season we are “on call” for the customer 24/7. Maintenance is included in the service package and we will happily visit your home to repair or replace worn out bulbs and décor.

Who do we call if our lights go out? How long will it take to fix our display?
In Orlando or Port St. Lucie, call 321.947.1758. In West Palm Beach, call 561.827.4357 We work hard to keep all of our customers' décor fully functional during the season and will visit the site within 48hrs of receiving a service call.

What about storing the decorations?
Free storage of your lights and décor is included as part of our decorating service. The customer retains complete ownership of the lights and decorations while we store them and can retrieve them at no additional charge.

What about the following year? Do we have to contact you to come back and decorate?
We will contact you early in the season to set up an appointment.

How far in advance do we have to set up a time for the first bid?
As of 2006, we require all new residential customers to contact us by November 15 th . Book early and guarantee your spot now! Contact Us

When are the lights taken down?
Takedown of lights and décor begins early in January and last until the end of the month.